Public Relations in the Era of Fake News: Navigating the Disinformation Minefield


Disinformation is a serious issue right now, but it’s nothing new. It was a strategy adopted by Roman generals to win battles, authorities to persecute religious sects during the Black Plague, and spies in the twentieth century to topple foreign regimes.

The abuse’s tempo and breadth have changed. Thanks to social media, this tried-and-true method can spread lies by anyone, from kids to autocrats. Additionally, the time and willingness to critically assess the facts have decreased while the misconceptions have spread more widely.

Conspiracy theories and misinformation may spread like wildfire in today’s connected society, generating worry and having real-world repercussions. One current instance is Silicon Valley Bank’s (SVB) collapse, accelerated by false information and conspiratorial rumors on social media. Working professionals need to make informed judgments and protect themselves from internet panic.

Deception now questions everything, including election results, public health, and business brands. In a poll conducted by the Oliver Wyman Forum last year, over 125,000 respondents stated that disinformation is a problem and that over a third have been the victims of fake news.

The Increasing Influence of Disinformation

It has taken years for the current disinformation issue to develop. Newspapers and other news outlets found it harder to make a living after the internet’s invention, and many of them shut down. The hole was filled by a boom of political websites and social media, luring customers who lacked the time or motivation to seek more diverse and trustworthy information sources.

According to a new analysis from the Reuters Institute, people’s consumption patterns have also altered, with almost 40 percent of people worldwide now shunning mainstream media, up from 29%. During that time, worldwide news trust fell to only 42%, with only 26% in the United States.

As a result, an increasing number of individuals increasingly accept ludicrous stories. According to 12% of Oliver Wyman Forum study respondents, the coronavirus vaccination contains a microchip that allows the government to follow users, and for nearly 20% of survey participants, COVID-19 is a scam. These respondents ranged widely in age, educational attainment, and occupation.

Because of their purchase patterns, even well-intentioned consumers may become the targets of misinformation. According to the survey, most people skim news pieces occasionally or regularly. They inadvertently worsen the issue by spreading rumors among sympathizers in their family and friends without verifying their claims’ accuracy.

How to Navigate Disinformation?

Here are some helpful pointers to assist you in confidently navigating the age of misinformation:

1.     Confirm information’s accuracy before sharing: Before sharing a story or engaging with online material, make sure the data is valid by visiting reliable sources. You may help to determine the integrity of a claim or narrative by using fact-checking websites like and Snopes.

2.     Diversify your news sources: Confirmation bias and echo chambers can result from relying on only one source of information. Make an intentional effort to read news from various sources and perspectives to develop a more thorough grasp of events.

3.     Recognize your biases. We all have prejudices that influence the way we think and make decisions. You may tackle information with greater objectivity and be able to critically evaluate the material you come across by being aware of your prejudices.

4.     Report shady content: Report any false or misleading information on social media networks to the relevant platform. By doing this, you support the maintenance of a safer online setting for all users.

5.     Become familiar with misinformation strategies: Arm yourself with well-known disinformation tactics like troll farms, bot accounts, and deep fake videos. Knowing how these strategies work can make it easier for you to spot and reject misleading content.

6.     Prioritize good digital hygiene: Keep your software current, create strong passwords, and turn on two-factor identification to safeguard your online accounts from criminals and hackers who may take advantage of disinformation operations.

How Can Companies Assist?

Businesses have much to gain by safeguarding their brands from misinformation pushed by dishonest rivals and actors with political agendas. One benefit that companies enjoy is: People are eager for businesses to combat misinformation because they have greater faith in brands and employers than in national governments. 65% of consumers worldwide believe organizations are not doing enough to combat false information. The percentage rises to nearly three-quarters in the US, the UK, and Germany.

Several businesses are developing products that assist customers in recognizing when information may be misleading. For instance, Twitter doesn’t edit tweets during a conflict or disaster abroad.

However, when independent experts deem a post false, Twitter warns users and removes their ability to like, retweet, or share it. Similarly, Pinterest developed a policy to counteract incorrect and misleading information on climate change; it forbids ads and posts that contain anything that contests the phenomenon’s reality or its effects.

Along with broadcasting the facts, businesses should engage the public in more meaningful conversations about them. For instance, the European Broadcasting Union discovered it surprisingly succeeded in employing more employees to interact with customers and respond to social media posts. Businesses can work with public relations firms Chicago to counter false news and stop its spread. This will minimize collateral damage and build a positive brand perception.

The Bottom Line

It is crucial to be alert and proactive in protecting our businesses and selves from the effects of online fear in a time when there is a wealth of misinformation. It is important to make more informed decisions and help to create a more wholesome digital ecology by implementing these practices.